Should Your D2C Business Outsource Your Returns?

Returns are an inevitable part of running a business, and managing them can be a challenging and time-consuming process. From managing customer expectations to processing refunds and restocking inventory, there are a lot of moving parts that need to be considered.

However, outsourcing returns is an option that many businesses are turning to. This helps them to streamline their operations and focus on core business activities.

In this article, we’ll explore the pros and cons of outsourcing returns and help you determine whether it’s the right choice for your business.

Pros of Outsourcing Returns


Outsourcing returns to a third-party logistics (3PL) provider, such as Smart Parcel 24/7 (SP247) means you’re entrusting the process to experts who have experience in managing returns. These companies have the infrastructure, technology, and processes in place to handle returns quickly and efficiently. This works to save you time and resources.


If you’re a small business, managing returns in-house can be a significant burden on your time and resources. However, outsourcing to a 3PL provider means you have access to their infrastructure and can leverage their scale to handle returns more efficiently.

Improved Customer Experience

Returns are a critical part of the customer experience, and how you handle them can have a significant impact on your reputation.

Outsourcing to a 3PL provider means you can offer your customers a more streamlined returns process, which can lead to increased customer satisfaction and loyalty.

Reduced Costs

Managing returns in-house can be costly, as it requires resources such as space, personnel, and technology. Outsourcing returns to a 3PL provider can help reduce these costs because they already have the technology, staff, and expertise.

Cons of Outsourcing Returns

Loss of Control

When you outsource returns to a 3PL provider, you’re handing over control of the process to another company. This means you may not have as much visibility or control over the returns process, which can be a concern for some businesses.

Thankfully, there are solutions such as Smart Parcel 24/7. Our customers have access to the SP247 dashboard which allows them to have full visibility of their inventory flow.

Lack of Flexibility

Outsourcing returns to a 3PL provider means you’re relying on their infrastructure and processes which may not be as flexible as your own. This can be a concern for businesses that have unique return requirements or need to customize the returns process to meet their specific needs.

Is Outsourcing Returns Right for Your Business?

Deciding whether to outsource returns is a complex decision that requires careful consideration. Here are a few factors to consider:

Size and Scale

Small businesses may benefit the most from outsourcing returns, as they may not have the resources or infrastructure to handle the process in-house.

However, larger businesses may also benefit from outsourcing returns, as it can help streamline operations and reduce costs.

Unique Requirements

If your business deals with highly valuable or delicate products, outsourcing returns may not be the best option. The extra time in transit may cause extra damage to easily-breakable products such as glassware, laptops, tablets, etc. In this case, managing the returns process in-house may be more beneficial.


When considering outsourcing returns, it’s important to assess your business’s resources. If managing returns in-house is a significant burden on your time and manpower, outsourcing may be a viable option to free up these resources and allow you to focus on core business activities.


The cost of outsourcing returns is another important factor to consider. While outsourcing can help reduce costs in some areas, it’s important to weigh the costs of outsourcing against the benefits to determine whether it makes sense for your business.

Outsourcing returns is a complex decision that requires careful consideration of a variety of factors. While outsourcing can help improve efficiency, reduce costs, and improve the customer experience, it’s important to weigh the benefits against the potential drawbacks, such as loss of control.

Ultimately, the decision to outsource returns will depend on your business’s unique needs and requirements. By carefully evaluating your options, you can make an informed decision that’s right for your business.

If you are still not sure whether you should outsource your returns or not, email or call us today! We at Smart Parcel are happy to help you figure out the right return solution for your business.

Want to learn more about why your company needs a return prcoess? Read this article: Why Your eCommerce Business Needs a Return Process