It’s no secret that shipping is expensive. No matter what or how fast your e-commerce business ships the cost of fulfilling orders quickly adds up. That is why being frugal at every turn is so important.
Everyone talks about how last-mile delivery is critical, for a good reason too. This last stage of the fulfillment process has a huge impact on the cost of shipping and delivery timeline. It will determine the overall cost and when customers will receive their orders.
But what if you have already streamlined your last-mile delivery as much as possible? Is there anything more that can be done to cut down on the cost of delivery? Lucky for you, there is a step before the last-mile that, when optimized, can lower your overall fulfillment time and cost.
What is that step? First-mile shipping.
What is First-Mile Shipping?
First-mile shipping is the very first step in the delivery process. In the first mile, the parcel is collected from the seller and transported to a distribution center or carrier facility.
Below, we will discuss how first-mile shipping plays a critical role in customer satisfaction and the success of your small to medium-sized business.
Fast and Efficient Delivery
Fast and efficient delivery is critical in meeting customer expectations. In today’s fast-paced world, customers expect prompt and efficient delivery of their orders.
First-mile shipping is essential in ensuring that packages are collected and dispatched promptly, allowing for faster delivery times. Businesses can benefit from partnering with reliable 3PL providers like Smart Parcel 24/7. This partnership offers access to an extensive network of carriers and distribution centers. This enables faster and more efficient first-mile shipping.
Effective first-mile shipping ensures that packages are picked up on time. Once packed, they are delivered to the nearest carrier facility or distribution center without delay. This step ensures that the package is ready to be shipped to its destination quickly.
Improved Customer Satisfactions
As you know, the satisfied customer is a business’s best friend. First impressions matter, and the first-mile delivery experience sets the tone for the entire delivery process.
If the delivery is delayed or mishandled, it can lead to negative customer experiences and damage the reputation of your business. On the other hand, efficient first-mile shipping that provides accurate tracking information can significantly improve customer satisfaction. This can then generate positive reviews and word-of-mouth referrals. The better the reviews, the better your sales.
Effective first-mile shipping ensures that the package is picked up on time, sorted accurately, and dispatched to the carrier facility or distribution center quickly. By providing accurate tracking information, customers can track their packages’ progress and know when to expect delivery. This step also ensures that the package is delivered to the carrier facility or distribution center in good condition. This reduces the likelihood of damage during transportation.
Reduced Shipping Costs
Reducing shipping costs is critical for businesses looking to improve their profitability by improving shipping costs.
When you partner with a 3PL provider like Smart Parcel 24/7 (SP24/7), your business can benefit from the economies of scale, negotiating power, and access to discounted shipping rates. SP24/7 has access to optimal shipping routes and will help you select the most efficient carriers to further reduce shipping costs.
Improved Visibility and Transparency
Visibility and transparency are critical in meeting customer expectations. Customers expect to know the status of their orders, including tracking information, delivery times, and any potential delays. The best first-mile shipping solution provides you with the tools and information you need to provide your customers with real-time tracking information and timely delivery updates.
First-mile shipping is an important step in meeting customer expectations and the success of small to medium-sized businesses. Your first mile should be the first step towards fast and efficient delivery, improved customer satisfaction, reduced shipping costs, and improved visibility for your customers.
When you partner with a reliable 3PL provider like Smart Parcel 24/7, you have access to their entire network. This included carriers and distribution centers, discounted shipping rates, and advanced tracking technology. All of this will allow you to effortlessly provide your customers with a seamless and efficient delivery experience.
In the competitive e-commerce industry, meeting customer expectations is critical to the success of small to medium-sized businesses. Effective first-mile shipping is an essential component of the delivery process, ensuring that packages are collected and dispatched promptly.
At Smart Parcel 24/7, we are committed to providing our customers with the best first-mile shipping services. We work hard to ensure that your customers receive their orders in-tact and on-time. Contact us today to learn more about our first-mile shipping services and how we can help your business succeed.